Amazon is a huge marketplace for finding any product you need. In today’s world, it’s the ideal type of shopping, because people prefer to spend time on things they need more than shopping. Even though Amazon is the leader in mass-market sales, this service also needs customer feedback.
In the modern world, reviews are very important for any service that provides online services. Without seeing the product on the website any person intuitively looks for ratings and reviews to be sure of the quality of any good or service. At the same time, it often happens that the customer left a review with a high rating, and then using the product the opinion has changed. It could be the other way around, but either way, it would be nice if you could edit your reviews on Amazon.
What is the difference between reviews and feedback on Amazon
Today, for every person there is no big difference doing shopping online or in a physical store, due to the fact that any site has all the necessary information for this. All people are used to seeing full product descriptions and customer reviews, which is what makes online shopping so comfortable, especially on Amazon.
For on this site you can find any product and to the same to adjust your account so that online shopping was as convenient as possible. So if you need to change the language on Amazon you can quickly do this to make it easier to read reviews. Because any feedback and review is important for both the seller and the buyer. Few people will pay attention to the fact that the two terms have differences.
Feedback and review are both important because it helps any buyer, but it’s worth knowing the difference that feedback is relevant to the seller, thus evaluating their performance. Review acts exactly the opposite, referring to the product without evaluating the seller’s performance. This is what consumers see before they buy, and it affects their decision to buy this product or find something else.
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What is Amazon customer feedback
Customer feedback on Amazon is important to both parties. Both for the first-time buyer who is considering whether or not to order from this seller, and for the seller who increases his sales by having good feedback. Amazon introduced this seller feedback system so that buyers can identify trustworthy sellers and thereby increase sales of the service. In addition, Amazon has also introduced a star rating system, you can find out how you can influence the product star ratings on Amazon.
The purpose of the feedback is to provide customers with the best shopping experience. Thus, the Amazon team makes sure that the customers leave their feedback and thus increases the sales of other products. Amazon’s seller feedback system regularly monitors and evaluates seller performance. In this way, the buyer can immediately determine who is a good seller and who is a bad seller.
From a buyer’s point of view, don’t be lazy to leave feedback for a buyer, if your transaction was the best you can view archived orders on Amazon who didn’t leave feedback, because the main advantage of feedback for a seller is an increase in sales. That way you can appreciate the work and in return, the seller will have a little easier time doing their job in a highly competitive environment.
What to do to edit your Amazon feedback
In fact, once you have written feedback to the seller and answered all the questions that were on the list to confirm your comment, you cannot edit it. If suddenly you decide to change your opinion about the seller’s work on Amazon, you can only delete your feedback. Therefore, to delete feedback on Amazon, follow these steps:
- The first step to remove the feedback is to log in to your Amazon account.
- Then click on ‘My account’ and select ‘Your orders’.
- Then you have to click on the order number on the left side.
- After that you will open a new window with all the information on the received order, you need to scroll down to the point ‘Your seller feedback about this order’.
- In the ‘Your seller feedback about this order’ click on ‘Remove’.
At the moment, only the actions that you can do with the feedback you left after receiving your order from the seller are available. It would be really convenient to be able to edit feedback.
What to do to edit reviews on Amazon
The situation with Amazon reviews is a little different when compared to the feedback. You can edit and delete the review. Amazon has set up rules so that customers can change their reviews after they’ve used the product for a while so that other customers can get a really honest opinion after some time of use. So in order to edit a review on Amazon, follow these steps:
- In order to edit a review, you need to log in to your account.
- Click on ‘My account’ and select ‘Personalization’.
- Then select ‘Product reviews written by you’.
- After that, a new window will open in which you have to select ‘Edit’ or ‘Delete’.
This way, you can edit or delete your review of an item on Amazon. Although some users of this platform feel that Amazon is limiting them in some ways. Namely in being able to edit product reviews and seller feedback. If you look at it the other way around, it’s done right. This is because there will be many situations where people have received your product and left positive feedback and then change their minds for a variety of reasons, and the seller’s score will end up going down. Since feedback is purely an evaluation of the seller’s performance.
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Does Amazon delete negative feedback
In fact, it’s possible that Amazon will delete your feedback, this isn’t a secret and Amazon doesn’t withhold this information. However, the feedback won’t just be removed, there must be a good reason why Amazon will be forced to do it. That is the situation won’t be if you were dissatisfied with the seller, and left feedback, which described the reason for such feedback without using profanity.
Thus, if there were no mistakes in the feedback, Amazon won’t remove it, according to the rules. So it doesn’t work like that, as soon as a customer leaves negative feedback, it’s removed, there has to be a reason for everything.
The main reason to delete feedback is if it doesn’t meet the terms of service. This means that the feedback doesn’t advise the criteria. This can be abusive language in the feedback or the feedback contains personal details that can identify the member as a merchant. Another thing that may be less common but still is also a reason for deletion, is if the feedback concerns the performance or service of an order placed by Amazon and not the seller’s work.
So as you have understood for all this there must be a very good reason, as Amazon doesn’t remove negative feedback for no reason in order to preserve the reputation of its service and the seller.
Since you have understood all this there must be a very good reason, as Amazon doesn’t remove negative feedback for no reason in order to preserve the reputation of its service and the seller. In general, Amazon creates the most comfortable conditions for all parties in order to provide customers with the most comfortable conditions for using this platform. If for some reason you lose access to the phone number associated with your account, you should change your phone number on Amazon so that you can shop and use the platform.
