If subtitles or closed captions are showing on your Hisense TV, you can usually turn them off through the Accessibility or Caption settings. The exact menu depends on the operating system installed on your TV.
Hisense TVs use several platforms, including Google TV, Android TV, Roku TV, Fire TV, VIDAA and Xumo TV. The settings for subtitles are different on each platform.
How to turn off subtitles on a Hisense TV
Use the instructions for the operating system on your TV.
| Hisense TV platform | Subtitle settings |
|---|---|
| Android TV | Settings → Device Preferences → Accessibility → Captions |
| Google TV | Settings → System → Accessibility → Captions |
| Roku TV | Options → Closed Captioning → Off |
| Fire TV | Settings → Accessibility → Captions → Off |
| VIDAA | Settings → Accessibility → Closed Captioning → Off |
| Xumo TV | Settings → Accessibility → Closed Captions → Off |
The names of some menu items may vary depending on the TV model and software version.
Hisense Android TV
Android TV-based TVs are very popular, especially outside the U.S. On Hisense TVs with Android TV, subtitle controls are organized in a fairly standard way and are usually found in the “Accessibility” menu; open “Settings” and locate this option.
Settings → Device Settings → Accessibility → Subtitles
Open the subtitle settings and turn them off.
Some Hisense TV models with Android TV also offer separate settings for closed captions during live broadcasts, analog closed captions, and digital closed captions. These options may not be available on all models. Usually, subtitle settings are limited to digital broadcasts only.
Hisense Google TV
Google TV is a user interface overlay installed on the Android OS. Therefore, the path to access these settings may vary depending on the OS version, but generally, the path is as follows:
“Settings” → “Accessibility” → “Subtitles”
Turn off the option to display subtitles.
Google TV also provides settings to customize the appearance of subtitles, such as their size and style. These settings are not necessary if you simply want to turn off subtitles.
Hisense Roku TV
On a Hisense Roku TV, press the Options button while watching content and open Closed Captioning.
Select:
Off
Roku TVs can use different caption settings for antenna TV, AV input and supported streaming content. Some streaming services manage subtitles independently. In that case, the subtitle setting must be changed inside the streaming service rather than in the Roku TV settings.
If your Roku remote does not provide access to the required option, the Roku mobile app can also be used to control some caption settings.
Hisense Fire TV
On a Hisense TV running Fire TV OS, open:
Settings → Accessibility → Captions
Turn captions off.
Fire TV also allows you to change the appearance of captions, including their size, font and color. These options affect how captions are displayed but do not need to be changed when the goal is simply to turn them off.
Hisense VIDAA TV
On Hisense TVs using VIDAA, open:
Settings → Accessibility → Closed Captioning
Set Closed Captioning to Off.
Depending on the model, VIDAA can provide separate settings for analog and digital captions. For digital captions, make sure the selected caption option is set to Off.
Some models also offer a CC on when mute option. If captions appear only when the TV is muted, disable this option as well.
Hisense Xumo TV
On Hisense TVs with Xumo TV, open the Accessibility settings and find Closed Captions.
Turn Closed Captions off.
Xumo TV also provides options for changing the caption language, text size, font, color and background. These settings are useful when captions are needed, but they do not affect whether captions are enabled.
Subtitles in Netflix, YouTube and other apps
If you turned off the TV’s caption setting but subtitles are still appearing, the app may be controlling them separately.
This is common with streaming services such as Netflix, YouTube, Disney+ and Prime Video. Open the subtitle or audio menu inside the app and select Off.
The same applies to an external device connected to the Hisense TV through HDMI. If subtitles are generated by a streaming box, game console, Blu-ray player or another HDMI device, they must be disabled on that device.
A Hisense TV cannot always turn off subtitles that are added by an external source.
If subtitles keep appearing
First determine where the subtitles are coming from.
If they appear on live TV channels, check the Hisense TV’s Accessibility or Closed Captioning settings.
If they appear only in one streaming app, check the subtitle settings inside that app.
If they appear when using an HDMI device, change the subtitle settings on the connected device.
Also check whether your remote has a CC or SUB button. Some Hisense remotes allow captions to be turned on or off directly with this button.
The exact menu names can vary between Hisense models and software versions, but the relevant setting is usually found under Accessibility, Captions or Closed Captioning.
