How to find the model number and serial number of your Samsung TV

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You may wonder why I need to look up the model number and serial number of my TV. But anything is possible, maybe you want to read about the settings of your TV. Or you have a problem with your TV and you need to be prepared, to find the model number and serial number of your TV in order to contact customer service.

There are several options for finding the model number and serial number of your Samsung TV. We will now look at how you can find information about your TV, it is not difficult and quite easy . You can find the TV model number and serial number in several ways.

  1. Search for the serial number and model number in the TV menu.
  2. Finding the serial number on the information sticker
  3. Find the serial number on your purchase documents or documentation.
  4. Find serial number from the service (engineering) menu of your TV.

Finding the serial number in the user menu of your Samsung TV

This method will work for you if your TV is working and you can access the TV menu. Note that depending on the year of manufacture of your TV, accessing the model number and serial number information on your TV is slightly different.

Search for the serial number and model number of your pre-2016 Samsung TV.

Press the menu button on the remote control, the menu opens, select support

Samsung TV menu support
Samsung TV menu support

Next choose, Contact Samsung

Menu Samsung TV contactar Samsung
Menu Samsung TV contactar Samsung

When you click to enter the contact form, you will be presented with information about the TV, note that there are two pages of information. On the first page you will see the TV model number and software version number. If you press the down arrow you will see the MAC address and serial number of the TV. Depending on the software version, the amount and order of information displayed may differ.

Samsung TV menu model number
Samsung TV menu model number

Samsung TV menu serial number
Samsung TV menu serial number

Finding the serial number and model number of your Samsung TV after 2016

Samsung TV software improves every year, and with new TVs, the way you access TV information has changed slightly. Select Support, go to the right menu that opens, About this TV.

Samsung TV menu About this TV
Samsung TV menu About this TV

This takes you to a page with information about the TV
Model Code – The model number of the TV.
Serial Number – The serial number of the TV.

About this TV menu information
About this TV menu information

Finding the serial number on the information sticker

Another way to find the model number and serial number of your TV is to find the TV information sticker. Samsung puts an information sticker on the back of your TV. If your TV isn’t working, you won’t be able to see the TV model number in the TV menu. In this case, looking for the sticker might be your only option to find out the model number and serial number of your TV.

Samsung TV information sticker
Samsung TV information sticker

Finding the serial number in your purchase documents or documentation

But if your TV is mounted on the wall, of course you don’t want to take it off the mount to see the model number. In this case, you can try the third method.
Nowadays TVs are usually bought either online or directly in the store. If you bought a TV over the Internet, remember which online store you bought the TV from. Go to the online store, most online stores keep a history of your purchases, find the TV model in your purchase history. If you bought a TV in a regular store, look for the receipt of purchase, usually the seller specifies the TV model. Also, see if you have kept the TV packaging box that has the model number and serial number on it. You might also look for the TV’s instructions, although this is a rarity nowadays, you can find all the instructions on the Internet on the manufacturer’s website.

Find the model number of your Samsung TV in the service (engineering) menu

If you go to the service menu of the TV, you can also find the model number of the TV, the information about the model number is shown on the first screen when you enter the service menu, This method is more complicated and is not welcomed by Samsung. Only specialists should work with the service menu, unskilled handling of the service menu can break the TV.

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