One of the common problems on Samsung TVs is the Amazon Prime Video application does not work. At startup, the prime video icon appears, but then you get a black screen or the TV freezes. This can happen at any time with your TV.
Why is my Amazon Prime video not working on my TV Samsung
The reason for this problem is the lack of memory in the TV. The TV has a limited amount of RAM and internal memory. After some time, if you install various applications a lot, the memory is filled with information that is cached by various programs. Amazon Prime Video also caches quite a lot of different information. For example, you may have noticed that when you go into the Prime Video program, you can see which films you watched, as well as the time you watched each movie. When you resume watching a video, you start watching from where you last disconnected the movie. For the correct operation of your TV with Prime Video, information about your interaction with the Amazon Prime Video service is stored in a cache on your TV. It may also be that information with an error was recorded in the cache memory.
How to fix Amazon Prime Video application
There are several options to fix and resume Amazon Prime Video. Depending on the cause that caused the Amazon Prime Video application to crash, there may be several solutions to the problem.
- The first thing to try is to clear the TV’s cache. For convenience on Samsung TVs, this procedure is very simple. Turn off the TV, turn on and hold the power button for about 20 seconds, the TV cache will be cleared. The second way to go to the TV menu and clear the browsing history or reset Smart.
- This can only help for a while if you again have a problem with the application. This means that there is very little memory left on the TV. For Amazon Prime Video to work smoothly, uninstall apps you don’t use.
- If you are unable to solve the problem, follow the first two steps. Do the following – log into the Smart TV and reinstall the Amazon Prime Video app. After that, you may need to log in to your Amazon account again.
Freeing up memory and clearing the cache allows Amazon Prime Video to work stably.