Error Code 2014506-1: How to Fix “Model ID and Version Are Not Valid”

If your TV Samsung is not functioning correctly—for instance, Wi-Fi disappears, applications fail to start, or unclear error messages appear—and you perform a factory reset, you might encounter the error “Model ID and version are not valid. Error code: 2014506-1” when trying to accept the Smart Hub terms of use.

This error indicates that the software update was installed incorrectly. A software version that does not match your TV model was downloaded. As a result, the model number in the TV’s settings has changed and no longer matches the serial number. This issue is not your fault; Samsung’s servers host hundreds of TV software versions, and sometimes glitches occur during model detection or update assignment. Your TV received and installed an incorrect update, leading to this problem.

Most likely, the TV’s model number in the settings has changed, while the serial number remains correct. During the process of accepting the terms, the mismatch between the model and serial numbers triggers the error message.

Troubleshooting the problem and solution

To resolve the issue, follow these steps.

1. Check the model number on the sticker located on the back of the TV and compare it to the model number in the TV menu: Menu > Settings > Support > About This TV (or Contact Samsung). If the numbers are different, this confirms the problem.
2. Clear the TV’s cache. Turn off the TV and hold the power button for 20 seconds. Alternatively, unplug the TV from the power source for 30–40 seconds and then plug it back in. This may resolve minor discrepancies.
3. If the issue persists, access the hidden service menu and perform a factory reset through it. This process deletes all patches and restores the system to its original state. Instructions for accessing the service menu can be found in this article. Before resetting, take a picture of the menu item with the model number of the display installed in the TV (it is located on the first screen and inside the menu itself), because after resetting, the wrong display model may be selected, which may result in a distorted color profile, the picture may turn green.

Disable automatic OS updates. Update the TV manually after a few weeks, as Samsung usually resolves such issues within this time frame.