Samsung remote control does not work
Samsung TVs come with two types of remote controls. Universal remote control and Smart remote control.
Universal or standard remote control – interacts with the TV using infrared signals. To control the TV, you need to point the remote at the TV and press the desired button.
Samsung Smart Remote Control – smart remote control, this remote control has a Bluetooth module. The TV is additionally controlled by commands via bluetooth, it also has a built-in microphone. You can use the Smart remote control to do voice searches, for example, on the Internet. The Samsung Smart remote must be paired with the TV. The remote control automatically synchronizes with the TV the first time you turn it on. Pairing is only required for Samsung Smart remotes, not for universal remotes.
Samsung Smart TV remote not working possible problems
Today’s TVs are full-featured computers in which certain programs are responsible for the operation of individual TV modules. Problems with the remote control can manifest themselves in different ways. The most common problems with the Smart remote control are as follows.
- The remote can only turn the TV on or off.
- Remote control does not work and red indicator light is blinking
- Some buttons on the remote control do not work.
- The TV turns on and off by itself.
- The TV sometimes stops responding to the remote control.
What you need to know about the Samsung Smart Remote. This remote control has a built-in Bluetooth transceiver. In order for the remote and the TV to work properly, the devices must be paired. Once paired, the remote and the TV work together. Let’s take a look at why the remote may not work and how you can fix it.
First check of the remote Samsung
The Smart remote runs on batteries, as of 2021 premium TV models come with solar-powered remotes, these remotes have rechargeable batteries, you can charge them from USB or they charge themselves from the built-in solar panel. In Smart remotes without solar panels the batteries are replaced with new ones, in Solar Cell remotes the remote is charged from the USB port of any device (TV or laptop). The battery level may not be sufficient to work properly, so charge the remote control or replace the batteries.
The remote can only turn the TV on or off
This is because the on/off button works via an infrared signal, you must point the remote at the TV and press the on button. Once the TV is turned on, the smart remote starts working through the Bluetooth connection, so if there are any problems with the Bluetooth connection, it will not work.
However, connection problems are not the only reason why the Samsung remote may not work. Generally, problems occur for the reasons listed below:
Problems with the remote’s batteries, I’ve talked about this before.
Faulty Bluetooth in the remote or TV.
The remote control only turns the TV on and off Fixed
If your remote control only turns the TV on and off, there are only a few possible solutions to the problem.
- The remote control and the TV, although paired, are not synchronized.
- The remote control is faulty
- The bluetooth module in the TV set is defective.
Follow the steps below to determine the problem.
- Unplug the TV for three to four minutes – this will completely de-energize the electronic components of the TV. After powering on, the TV will load the operating system from memory and the cache files will be deleted.
- Break up the remote-TV pair and re-sync the remote and the TV, I’ll tell you how to do this later.
- Replace the Smart Remote.
Remote control does not work and red indicator light is blinking Fixed
Typically, this malfunction occurs if the remote control and the TV cannot synchronize to transmit information. To solve the problem, do the following
- Check to see if there is any wireless device, such as a WiFi soundbar, in front of the TV. If the bar is very close to the TV, the Bluetooth signal may be being suppressed.
- Unplug the TV and reboot the TV.
- With the TV on, press and hold the power button for 20 seconds. Conversely, when the TV is off, press and hold the power button for 20 seconds, this will clear the cache memory. (Depends on the TV model)
- Pair the remote control with the TV again.
Some buttons on the remote control do not work Fixed
Quite a rare situation, as a rule, it is a malfunction of the buttons on the remote control. It is necessary to disassemble and clean the contact pads under the remote control buttons
The TV turns on and off by itself fixed
Check that Anynet+ (HDMI-CEC) is enabled. This is a function for jointly controlling different devices connected via HDMI, such as a Roku or a player. These devices can command the TV to turn on. Remove the batteries from the remote and see if the TV turns on by itself. If it still does, reset the TV. If the TV still turns on by itself, this indicates that the TV is malfunctioning.
Remote Control Problems Fixed
The most common problem is when you can turn on/off your TV using the remote, but other buttons aren’t responsive. Usually, that means your remote control has some problems with the Bluetooth connection, there may be either simply lost connection with the TV or some kind of software problems as well.
In case your remote is still responsive for turn on/off buttons, you need to restart a TV. In order to do this:
- Disconnect the TV from the power supply, wait 30 seconds. Or wait until the TV indicator goes out.
- Connect the TV to the power supply.
- Perform pairing of remote control and TV.
The TV sometimes stops responding to the remote control fixed
If the TV occasionally stops responding to the remote control. Possible cause is insufficient battery power. You are very far away from the TV The maximum recommended distance between the remote control and the TV is 30 feet (10 meters). The actual distance can be much shorter, this is affected by the energy field in the house that other electronic devices create.
Fix Other Problems with Samsung TV Remote
First of all, check the batteries of the remote control and replace them with new ones. If the batteries are dead, the remote control will not work properly. Usually the remote control does not stop working right away, but you may notice that you have to press the button 2-3 times before it responds. Also a clear sign of battery problems is the distance problem – the lower the battery level, the closer you have to bring the remote to the TV for it to work.
How To Reset Samsung Remote
Sometimes resetting your Samsung TV remote helps fix the problem, so you can try this method. Given that the remote control is a fairly primitive device, the chance that you do something wrong is extremely small, so you can reset it at home.
To reset the remote, you have to remove the batteries and wait about 3 minutes or press the power button and hold it down for about 5-10 seconds. The remote has capacitors that take some time to turn off. This only works for the universal remote.
The smart remote, even if it is de-energized, remembers the pair created via Bluetooth. When you sync with the TV, it automatically resets and re-syncs the remote and the TV. You do not need to reset the remote control to the TV.
Pair Samsung remote
Since the smart remote is a Bluetooth device, you must sync it with your TV before using it, which will allow the TV to work with that particular remote. Pairing a remote control is virtually the same as pairing any other device, so it is not difficult. However, there are precautions for proper pairing. Pairing occurs when signal strength is high. Therefore, when pairing the remote control and the TV, the remote control must be close to the TV and the batteries in the remote control must have a high level of charge.
How To Pair Samsung Remote
If you have a new remote control that has not previously been paired with the TV, you need to pair it with the TV. Usually it is paired automatically, but if it is not, you need to force-pair it.
As of 2016, you can pair the remote control with the TV by pressing the two RETURN and PLAY/STOP buttons on the remote control. Note that the remote control should be as close as possible to the TV. If the pairing is successful, you will see a message on the TV screen saying that the remote control is connected to the TV. If you see a message saying that the remote is not available, there are several possibilities: first, your TV does not support the Smart remote and second, you are trying to connect an incompatible remote. Make sure that the remote control and the TV are compatible.
Pairing Remote to Samsung TV (2016-2021)
2016-2021 years models include T, R, N, M, Q, LS, K series, and all QLED, LIFESTYLE series as well as TVs with LED screens as well. You can read more about Samsung TVs model numbers in our article. After you determined your Samsung TV model number, you need to point the remote at the TV and press RETURN and PLAY/STOP on the remote simultaneously for about 5 seconds, but not less than 3 seconds.
Connecting Remote to Samsung TV (2015)
J-series Smart TVs are working with the previous-generation remote controls. To pair the remote to your TV, press RETURN/EXIT and EXTRA simultaneously for at least 3 seconds.
Pairing Remote to Samsung TV (H-Series, 2014)
The H-Series also differs from other models and should be paired by pressing RETURN and GUIDE for at least 3 seconds.
Pairing Remote to Samsung TV (E and F series, 2012-2013)
To pair the remote control to the Samsung TV made in the 2012-2013 years (series F and E), you need to direct the remote control to your TV and press the PAIRING button. It’s located on the backside of the remote control. However, you can also pair the remote with your TV by pressing the RETURN and GUIDE buttons simultaneously.
Samsung launched Smart TVs with smart remotes in 2012, so all earlier models don’t have such feature.
Sometimes, there are unexpected issues while pairing the remote control to Samsung TV, especially in early TV models. In this case, it’s recommended to unplug the TV disconnect the TV for 1-2 minutes. Then, turn the TV on and pair the remote control.
Also, remember to hold down the buttons for at least 3 seconds, that’s the time needed to process syncing between the TV and remote.
Warning! If there is a problem with the remote control, it doesn’t mean that you need to pair it once again. Sometimes that can be problems with the batteries or a program error.
How Do I Reset my Samsung Smart Remote?
Some people are asking about ‘how do I reset my Samsung remote?’. There’s a simple answer: Like any other Bluetooth device, there’s no need to reset Samsung Smart Remote, you can just pair it once again if needed.
Attention! If there are any problems with the remote control, this doesn’t mean that re-pairing is needed. First you need to check and replace the batteries in the remote control.
How To Replace Batteries in Samsung TV Smart Remote Control
To replace the batteries, you need to remove the battery cover, remove the used batteries and install the new ones. Also, pay attention to batteries’ polarity, usually, there is info about how to install the batteries inside the battery compartment. Polarities are indicated by + and – symbols.
How To Repair Old Remote Control
We described all smart remotes above, including the buttons you should press in order to pair them to your TV. All remotes made before 2012 aren’t the smart ones, so usually they aren’t working just because of low batteries. All you can do – is just replace them. If that didn’t help, then your remote is simply broken and you need to purchase another one.
The picture below shows the different smart remote control types and the buttons you need to hold on in order to pair your remote control with your TV.