LG magic remote, standard remote not working, how to fix


LG TV Remote Not Working TV 2011-2020

If you have an LG TV with the Magic remote control, the TV is controlled by radio signals and infrared signals. To do this, the remote control has an infrared transmitter and a Bluetooth module. If the remote control is new, you will need to do the first pairing to connect it to the TV. You may also need to pair the remote with the TV after replacing the batteries. The remote and the TV should remember each other, though. This pairing is supported when the power is turned off. However, the connection protocol program may not work correctly, in which case the remote control and the TV do not work correctly.

Troubleshooting LG remote control

Very often it helps to completely reset the TV by disconnecting it from the mains for 20-30 seconds. Sometimes you just need to re-bind the remote control to the TV.

If the remote control stops working, in most cases it does not mean that the remote control is out of order (broken). Today’s TV is a computer. To work properly, the TV needs to load a certain number of programs that are responsible for the operation of certain functions of the TV. So to work the remote control, you must run a program that activates the signal receivers in the TV and will decode the commands received from the remote control in what the TV, for example, moving the cursor on the screen change settings, the transfer of voice commands.

Pairing procedures for remote controls differ depending on the model of TV (year of manufacture of your TV). How to pair your remote control and TV correctly (general rules).

Pairing the LG Magic remote control with the TV

  • The TV must be on.
  • If there are similar televisions nearby, turn on only the one you want to pair with, turn off the others. The remote control can communicate with more than one TV.
  • Pairing begins 20-30 seconds after you turn on the TV, the TV needs time to start the operating system.
  • All steps to configure the remote control must be performed near the TV, for proper pairing must be a high level of bluetooth signal between the remote control and the TV.

If you need to find or see the compatibility of remotes and TVs, you can use the List of compatibility of LG Magic Remote compatibility list 2011-2020

Initial pairing of Magic remote control for 2010-2011 TV models, LVxxxx, LKxxxx series TVs

Remote control Magic, appearance for TVs 2010-2011, such a remote for TVs LV and LK series.

To pair the remote control for the first time, place it next to the TV at arm’s length (optional but desirable), press the OK or MUTE button and hold for about 5 seconds. Until a message appears on the TV indicating that the remote control and the TV are paired. For a visual indication that pairing is in progress, the backlight of the power button on the remote will blink during the pairing process.

Primary pairing of 2012-2020 TV models and remotes, TV M, W, S, N, A, B, C, F, G, H, K series

The appearance of the Magic remote controls (2012-2020). These remotes have been available for LG TVs since 2012. The appearance of the remotes has changed over time, but the    pairing procedure between the remote control and the TV has been retained.

To pair your new remote control with the TV, you must turn the TV on, insert the batteries into the remote control, point the remote control at the TV (you must be close to the TV) and press the OK button (this is the wheel of a computer mouse). Hold down the OK button until the TV displays a pairing message.

LG TV does not respond to the remote control. Magic Remote does not work

This situation could be due to some malfunction of the remote control or the TV. To solve the problem, check if the batteries in the remote control are dead, we recommend replacing them with new ones. If replacing the batteries does not help, you should try to reconnect the Magic Remote to the TV.

To do this, remove the pairing of the remote control and the TV and then re-pair.

How to reset the LG TV remote control

If you need to reconnect the remote control or set up a remote control that was previously paired with the TV. You need to reset the previous pairing of the remote control and the TV. To do this, press the two BACK and HOME buttons on the remote control simultaneously. Hold the buttons down for at least 5 seconds. The remote control will then restart and become as good as new.

Re-pairing the remote control to the TV

The re-pairing is the same as with a new remote control. Press OK when you are near the TV.

If a failure occurs during the pairing process, you need to perform all the steps again. But before you do that, restart the TV, turn it off and on again to clear the program cache and restart the service programs.

For the convenience of users, LG in TVs from 2016 made it possible to perform the actions of disconnection and re-binding of the remote control with one button. To do this, press and hold the GUIDE button on the remote control for 5 seconds. The TV will automatically unpair the Magic remote and pair it again. We recommend you to do everything on the remote control close to the TV.

Unable to pair the remote control and the TV

Yes, this situation also happens, you try to remove the remote control binding and pair it again, but nothing helps, the TV does not respond to the remote control. Most likely in this case, the remote control is defective. LG remote control is a complicated device, it has a Bluetooth module, gyroscope, it reacts to the movement of the remote control in space to control the mouse on the TV screen, it supports voice commands. Some element may not work, remote control wearable device, can often fall, the warranty on the remote control is usually 3 months.In this case, you will need to buy a new remote.

The standard LG remote control does not work

If your standard LG TV remote control stops working, follow these steps to find the problem.

Check if the standard remote control works. To do this, take the phone, turn on the camera, point the camera at the remote control (infrared LED), it is in front of the remote control. Then press any button on the remote control; if it works, the LED on the camera will flash. Notes: The standard remote control emits infrared light; humans cannot see light in this range, but the camera matrix responds to infrared optical waves.

If the LED on the standard remote control flashes, it means that the remote control is working. The infrared receiver of the TV set is not working. Since modern TVs are computers, you need to reset the TV by unplugging the TV for 1-2 minutes (you need to unplug the TV from the wall outlet). After 1-2 minutes, turn on the TV, check if the remote works, if it works, the problem was in the TV, related to the software. If even after that, the TV does not respond to the remote control, it must be repaired.

If the lamp on the remote control is not blinking, replace the batteries with new ones. If replacing the batteries with new ones does not correct the situation, you need to buy a new remote control.

LG TV remote control some buttons do not work

As a rule, the most frequently used buttons on the remote control do not work. These are the volume and channel switching buttons. The cause of the malfunction is the loss of silicone button properties. The remote control must be disassembled and the contact pads must be wiped with alcohol to restore operation. In 90% of cases it helps to restore the functionality of the remote control buttons.

Operating the TV without a remote control

If your remote control is broken, you can use apps for your smartphone to control your TV with your phone. LG TVs can connect to Wi-Fi and work wirelessly with your phone. For phones, LG has developed LG TV Plus, which is a Smart TV app for Android and Apple. With this app, you can control the TV when you do not have a remote control

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  1. Glad to find this current thread on the LG Magic Remote.
    Mine is working but I have lost the pointer.
    The effect is I can use all the buttons to select and choose items.
    But no pointer.
    However when I move the remote around it moves the highlight on the screen.
    Like as if I can move the highlight by pointing the remote where I want to choose (instead of the pointer)!
    I didn’t know it could do that, but I don’t want it and need my pointer back!

    Can you help?

    • Press the Back button + Home button until the mouse disappears. And press the “Scroll” button until the power LED lights up. then the cursor will appear.

      • Thank-you for that. I have tried that and no change.
        The remote de-registered and when I pressed the scroll it re-registered.
        But still the highlight moves with the scroll wheel and the up/down/left/right buttons. Or if I just move/wave the remote about!
        I have a vague memory of being able to switch between using the cursor and pointing the remote at that part of the screen to select. But that might even have been another TV/remote!

  2. My magic Remote model is an AN-MR650 and when i press the wheel button, the red light stays on and does nothing and I just resetted to factory settings and i cant do nothing please help

    • Disconnect the TV from the mains for 5 minutes.
      Try pairing the remote control and the TV. If this does not solve the problem, the remote control or bluetooth module in the TV is defective.

  3. Hi I have LG tv model 43LF5900 My remote quit working It is the AKB74475401. I bought the exact same one and can not get it to work.

    • Look at the remote’s LED, through your phone’s camera. If the LED blinks when the buttons are pressed. The receiver in the TV set is defective.
      It is also recommended to download a program on your phone, LG TV remote. You can check if the TV is working.

  4. Hi I’ve got 3 LG TV’s in my house, 2 of them same age same remote(MR18BA), my main 65” TV after UPDATE! failed to switch off or on with remote so been using voice command to switch it off for last month. This Saturday thought I’ll fix it, so tried to de register after that it won’t register or work at all, found the basic remote and it won’t work as well, got the remote from other TV no luck, took all 3 remotes upstairs and all three are working as they should with my other TV. Then tried to reset TV to factory settings using my phone as remote after that it’s stuck in “press OK wheel button” but it won’t work with any remote, also it won’t work with my phone anymore because all settings been reset to factory settings basically I can’t use my TV anymore (all batteries been replaced and remotes checked with phone camera or other TV and they do work perfectly) how do I downgrade to previous update version without controlling a TV?

    • It is best to contact the service center. You can’t just install the old firmware, the TV will tell you that the newest firmware is already installed. There are programs that imitate the download from the official site or change the version of the firmware in the installation file to a newer one.

      But this looks very much like a faulty permanent memory chip. While the information is just stored, the memory works fine, when updating the program is overwritten. During the writing process the chip gets more voltage than when reading, and at that point the chip can fail

      • I have replacer RM board (wifi and Bluetooth board) and IR sensor and it works like new, parts cost me £7 from ebay

  5. Hi, my remote is AN-MR600. I tried to reset the remote and register it again but failed. Tried to switch off and on the TV, remove the batteries to no avail. Is this means the remote is defective? BTW my TV model is 55UH617T.

  6. Issue with the controller. When I press and hold “Home” and “Back” the control wont un-pair with the TV. Is there anything else I can do.

  7. We have a 65UN7000PUD with we just got we were told to buy the MR20GA. Remote works but missing a lot of functions. The web arrow only moves with the arrow keys it does not fly around. Help

    • Unfortunately the 65UN7000PUD does not support Magic remote control, the TV does not have a bluetooth module installed. Your Magic remote control only works with the TV via infrared signals like a standard remote control.

      • I read last night that lg has a app for iPhone and i told my wife and she said yes i use it for her washer and dryer. she added the tv to it and it works great we now have full control. When i gave LG the ser. # of my TV they are the ones that gave me the Part # for the smart remote but they never told me about the app. Thank You so much for taking the time to look at my question and responding

    • Your TV is ready to work with the Magic remote AN-MR18BA, this is the original remote. Also the TV should work with AN-MR19BA, AN-MR20GA but you need to update the TV software.

  8. I have a 2017 LG smart TV and the new remote that I purchased is not syncing.
    I tried all of the above instructions.
    Are the new remotes not compatible with TVs manufactured from 2017 and early ?

  9. I have changed the batteries and no luck.
    I have tried holding the ok, guide and home button for 5 secs with nothing happening.
    The remote has worked perfectly until last night it was fine turning on then an hour later I couldn’t turn it off. It seems like its working somehow bcs the batteries were hot, but no response from the the remote.. what should we do now..?

  10. I have an MR20GA magic remote. When I put in batteries, the red ON/OFF button flashes three times, as I think it should. But if I then try to use any button, the red ON/OFF light comes on and stays on. And remote does not seem to operate

    • The Magic remote is a complex device, possibly defective, LG provides a 3-month warranty on the remote. Read the warranty on the LG website, it varies from country to country.

  11. I have changed my batteries and no luck.
    I have tried holding the ok and home button for 5 secs with nothing happening.
    The remote has worked perfectly until last night it was fine turning on then an hour later I couldn’t turn it off.
    The battery was corroded and I have wiped the connectors with alcohol.
    I don’t want to buy a new LG remote if I can’t fix this one, will a Universal remote work?

    • If the electrolyte leaked from the battery, you need to disassemble the remote control and wipe the electrolyte from the electrical board. The universal remote control works with any model of TV.

  12. I have a weird problem. After the tv being off all night I can’t get it to turn on. I have to unplug it then plug it back in. Then it works great all day. Does anyone else have this weird problem. So to reiterate the remote works all day. But once I turn it off for the night. The next morning it will not turn back on without it being unplugged and replugged in.

    • There is a malfunction in the TV, it looks like the receiver of signals from the remote control is also turned off. It should work on standby.

    • We bought smart lg tv,at few hours the remote was working fine,and after that no more,weird.So we bought magic remote but still not connecting to the tv. I regret buying lg,I wish I stick with Samsung now.

  13. my magic remote doesnt blink after replacing new batteries‍♀️the led light doesnt work after pressing HOME and BACK key

  14. Hi! I have an LG Magic Remote MR18 that works well until it doesn’t… what I need to do to make it work again is take out just one battery and put it right back in! after doing that, the power button lights up and start working!!

    When it doesn’t work, I can’t do anything is like the batteries are out completely! but again, if I take out just one of the two batteries (doesn’t matter which one) and put it back in, it works again.

    Any clue?

    • If you think about it, the remote control restarts when you pull out the battery and plug it back in. After a while, it does not work again. This is a malfunction of the remote control, we recommend you to take it apart and see what’s inside. Such a malfunction is more like a power failure, maybe the remote fell and the capacitor came off the circuit board.

  15. LG after 3 years same issue.

    Replace battery nothing

    Replace remote nothing

    Replace module wifi all fine for 1 month after this always same issue

    Non i see alot of poeple havé te same issue Is IT normal ? Obsolescence ?

  16. Hello, my TV remote got lost somehow and got another one but it’s not working, old what can I do to get it working?

  17. My leg smart remote power button stays red. When I removed the batteries and put them back in it blinks 3 times and stays red. If I move the cursor wheel it changes channels really fast. I’ve turned the TV off and on, I’ve tried holding all the buttons down in the suggested steps, checked infrared with phone. Nothing works.

  18. Our new model 2019 lg magic remote is not working and responding.no messages or problem defect are appearing on screen and power button also not blinking from your above suggestions.whats the reason to operate the remote,as it is new.

    • If you have installed the batteries correctly, it is likely that the remote control is faulty. In the factory, the remote control is usually just put in the TV box.

  19. My lg smart tv remote 2019 series stopped working.. I replaced the batteries with Duracell AA BATTERIES. the remote start button blinked thrice.. but still the remote is not working.. pls help

  20. My back button, volume up bottom and side arrow button are mis-functioning. When i press these the led on power button also does not blink. Kindly help.

    • It is necessary to disassemble the remote control and wipe the contact areas under the buttons, you can use non-aggressive cleaning agents (alcohol-containing). You can use a spray to clean the screens of monitors.

    • Pairing the remote and the TV, the remote should be next to the TV. If nothing helps, maybe the remote control is faulty.

  21. My remote 2018 model will not pair. It says unsuccessful try again. When I press home and back buttons the remove red light doesn’t flash so presumably I am not resetting the remote. Any suggestions

    • Restore your TV and remote (power off), try to install LG remote program on your smartphone (Smart TV Remote Apps for LG Smart TVs). If the program works normally, you need to replace the remote control.

  22. My standard LG remote smart button doesn’t work. When I press it I see a signal and TV is showing current status not opening up smart TV menu?
    Can you please help.

  23. My remote works fine, except for the OK button, it says I must insert WiFi or connect Bluetooth dongle. What is the problem and how can I fix it? Help plz

    • There are options:
      1.The remote control gives an incorrect command, try pulling out and reinserting the batteries in the remote control.
      2. Unplug the TV completely from the mains, pull the plug out of the socket and turn it back on again in two minutes.
      3. Try pairing the remote and the TV again.

      If these steps do not correct the situation, it is very likely that the remote control is faulty and needs to be replaced.

        • If you turn off the TV for 1-2 hours. After turning on the TV, the remote works for a while. It looks like a Bluetooth module malfunction in the TV. What component of the module fails when it heats up.

  24. Hi I had LG AN-MR19BA Smart TV Magic Remote Control (2019). My problem is that the remote wheel is damage thats why i cant press “okay” or “enter”. The rubber on the wheel is removed and worst is that the silicon is not working anymore. I open it to check if how’s the roller doing but I got nothing. The enter is not working. Please do help me ASAP.

    • If the remote is damaged, we should buy a new one.

  25. My problem was that the OK/scroll wheel stopped working; or when it seemed to try to reconnect with the tv the message “bluetooth has to be turned on” appeared in the right corner”.
    I found the solution after trying others, and it was hard to find so I leave it here. First, you have to find out if the problem is in the controller or in the Tv.

    Problem in the TV:

    1. Disconnect the TV, and take out the batteries of the controller. Wait 60 seconds. Plug the Tv and turn it on. Wait 5 seconds. Put the batteries in the controller and try to reconnect by pressing the OK button.

    If the OK button doesn’t work, or yo get the message bluetooth has to be turned on then then:

    2. Go to General>Quick start > turn it of.
    3. Turn of the tv
    4. Turn on the Tv and press the OK in the controller.

    If this doesn’t work you will need 2 controllers to fix the problem

    1. Go to general settings > establish factory settings
    2. When you are in the initiation screen you will need to pair the second controller and presss OK.
    3. When you can open the general menu go tu general>quick start> tun off
    4. Turn off the TV and the turn on the TV and pair the controller which was not previously working.

    This error might repeat it’s self in the future, so try downloading the controller ap into your iOS or andoird phone

  26. Some buttons of my magic remote work but some don’t. How should I take it apart and wipe the pad with alcohol?

  27. when placing the batteries the power botton is blinking 3 times and thats all.
    after that the the remote control is not functioning

    • Check if the bluetooth is turned on in the TV settings. If the remote control worked before replacing the batteries, then most likely you need to re-pair.

  28. I have the magic remote at the bottom right except it has the voice control button where the home button is. I have not been able to get to the home screen for the week I have had the tv. Anyone have this issue?

        • Same issue here …
          Disconnect the power cable of the TV and the batteries from the remote … wait 2-3 minutes and then power on the TV. Put the batteries in the remote.
          For me this works, I have no problem in pairing again the magic remote

        • Some buttons of my magic remote work but some don’t. How should I take it apart and wipe the pad with alcohol?


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